Generational differences can result in productivity-killing conflicts or seamless collaboration - it's up to you!
Our workplace is a generational melting pot. You're probably managing 4 different generations, all of whom have ingrained differences on important issues like company commitment, flexibility, rewards, and change. You'll learn why one group is team oriented while the other is fiercely independent; and why one works for rewards while another works only if the work is "interesting." This will help you get the most out of each group by using the appropriate motivation.
You'll also see how to turn the different attitudes and skills each generation brings to the table into powerful performance drivers. You'll learn to spread your new understanding in your group so that resentment, misunderstandings and conflict are minimized.
Dale Carnegie Trainer, Neil Jensen, will offer an interactive Generations in the Workplace training. Managers and Team Leads responsible for the day to day performance of a multi-generational group should attend this training!
Participants learn how to:
- Learn what makes different generations tick
- Practice a tool to build positive relationships
- Challenge your preconceptions
- Earn the trust of each generation through respect
- Resolve generational conflicts
- Coach members of each generation to peak performance
- Develop cross-generational relationships
- Give feedback that resonates with all generations
- Apply nine ways to change behavior without creating resentment
